To access all databases, you will need to enter your library card barcode number. This number is found on the back of your card, just below the barcode. Please enter all 14 digits with no spaces. Once you've entered your library barcode number, you should be taken to either the main search screen for the database or a link to it. You can begin your search from there.

If the database is denying access, you may receive one of the following messages:
•     A Page asking you for a user name and password; or
•     A Page telling you that you must reach this from a "referring website."
 
If you receive either of these messages, or are denied access to the database, please try the following:
 

1.   Make sure your Cookies are enabled. On the Internet Explorer 5 or 6 menu bar at the top of your screen, select Tools [then] Internet Options. Click on the "Privacy" tab. You can either use the slider to select "medium" or "medium low" privacy, click the "advanced" button and override automatic cookie handling, or click the "edit" button and add the database addresses (URLs) to override the settings for individual sites. For more information on cookies for users of Norton Internet Security or Norton Personal Firewall, click here.
 
2.   Adjust or disable your anti-virus or firewall software. Firewalls and anti-virus software can interfere with the authentication process needed to allow access to the library databases. You may need to temporarily disable the software in order to access. Remember to re-enable it after you are done.

If you are using Norton Internet Security or Norton Personal Firewall, click here for instructions on adjusting your software.

For detailed instructions on adapting Norton Internet Security to use eLibrary, please click here.
 
3.   Bookmarks. Do not bookmark the database pages as you will need to log in for each searching session.
 
4.   Adobe Acrobat Reader. This program is required to view some documents in EBSCO, Pages of the Past and eBooks. Click here to download Acrobat.
 
5.   Please note that some features may not work well or at all with older browser versions.

If none of these tips help, please send us an e-mail at askalibrarian@whitbylibrary.on.ca and we will respond as soon as we can.